Open the Lid Privacy & Policy

Last updated: November 12, 2026

Welcome!

Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have.

  • "We" and "us" means Open the Lid, LLC.

  • "You" means the learner, and parent or guardian where applicable.

  • When you use our website or sign up for classes, you agree to this policy.

What We Collect

Information you give us

  • Name, email, phone number, and mailing address

  • Age or date of birth

  • Parent, guardian, or agency contact information

  • Emergency contact information

  • Information about your goals, needs, and accommodations

  • Payment details for self-pay classes

Information from sessions

  • Recordings of classes or sessions, only when everyone is told first

Information collected automatically

  • Cookies that show how people use our website

  • You can turn off cookies in your browser and still use our site.

How We Use It

  • To sign you up and run your classes

  • To schedule sessions and send reminders

  • To process payments

  • To share progress with your funding agency when required

  • To connect you with employers or job sites as part of your vocational services

  • To reach your emergency contact if there is a safety concern

  • To send updates about our programs

  • To improve our website and services

Who We Share It With

We never sell, rent, or trade your information.

We only share it with:

  • Your agency representative, if an agency funds your class

  • Your school contact, if a school referred you

  • Employers or job sites, only what is needed for your vocational services, like an internship or job placement

  • Trusted service providers that help us run OTL:

  • Squarespace (website and sign-up forms)

  • Stripe (payments)

  • Acuity Scheduling (booking)

  • Zoho (contact records, calls, and texts)

  • Google Meet (virtual classes and sessions)

  • Others when the law requires it, like a court order or a safety concern

Text Messages

  • We only text you if you opt in.

  • Texts are about classes, scheduling, payments, and programs.

  • Message and data rates may apply. Reply STOP to opt out or HELP for help.

  • Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

  • Text messaging opt-in data and consent will not be shared with any third parties.

Learners of All Ages

  • We serve learners of any age.

  • For learners under 18, a parent or guardian gives us their information.

  • We do not collect information directly from children under 13 without a parent or guardian's permission.

Health and Disability Information

  • We only ask for what we need to support you.

  • You choose what to share.

  • We keep it private and only share it as described above.

Keeping Your Information Safe

  • We use secure tools and limit who can see your information.

  • Only staff who work with you can access it.

  • Recordings are stored securely and only shared as described in our Class Terms and Program Agreement.

  • No system is 100% secure. If a data breach affects you, we will let you know.

Your Choices

  • Unsubscribe from emails using the link in any email.

  • Reply STOP to stop texts.

  • Ask to see, correct, or delete your information by contacting us.

  • Some records may need to be kept for agency or legal reasons.

Other Websites

  • Our site may link to other websites.

  • We are not responsible for their privacy practices.

Changes to This Policy

  • We may update this policy.

  • The newest version always lives on our website with the date it changed.

Questions?